APC UPS Network Management Card 3, AP9641

The official customer service and technical support hotline for Hong Kong APC (a Schneider Electric brand) is +852 3580 7188. Please call this number directly if you experience UPS equipment failures or require technical consultation.

The standard operating hours for the customer service hotline are Monday to Friday, 09:30 AM to 06:00 PM. Please note that services are suspended on weekends and public holidays.

Yes, you can. You may send your technical issues, warranty inquiries, or equipment status to the official support email: [email protected].

To significantly reduce inquiry and processing time, we strongly recommend noting down the following two pieces of information from your device before calling or emailing:

• Model / SKU Number
• Serial Number (SN)

💡 Pro Tip: This information is typically printed on the white barcode sticker located on the back or bottom of your UPS unit.