Terms & Conditions
The following clauses are drawn up according to industry practices. If
there is any discrepancy between the Chinese and English versions, the Chinese
version shall prevail.
1. Acceptance of Terms and Conditions
The legal document you are reading is an agreement
between our company and you (referred to as "you", "your",
"customer" or “user”
in this article). The company is HINKWONG STORE (HINKWONG COMPUTER TECHNOLOGY
CO.) and is the owner of this website (referred to as "HINKWONG STORE",
"the company", “we”
or "us" in this article).
Please read this agreement carefully. Browsing,
accessing or using this website, using any facilities or enjoying any service
through this website, and trading through this website are deemed to be your
agreement to all the following terms and conditions (herein referred to as the
"agreement"). This agreement is signed between you and our company.
The company reserves the right to change the
following terms and conditions at any time without notice. In case of any
dispute, the company's decision will be final and conclusive. You are obliged
to read these terms and conditions each time you place an order. Changes to
these terms and conditions will be announced online. If you do not wish to be
bound by the new terms and conditions, you can terminate this agreement by
notifying the company in writing (you can email [email protected] Storehongkong.com
or sending a letter to the company) but continue to enjoy the service or use
the website or coupons will be deemed to continue to accept the new terms and
conditions.
2. Accounts and Passwords
2.1 Why to register: You can usually use some
functions of the website or enjoy most of the services without registering. But
to make a purchase from this website, you must first register. The reason is to
facilitate the company to quickly print your order, view your purchase history
and modify your preferences. We reserve the right to refuse registration or
cancel existing registrations at any time.
2.2 How to register: To register, you need to provide
us with your name, email address, payment details and possibly some other
personal information. Please refer to our Privacy Policy for more details.
2.3 Password: You must keep your account password
properly. If any authorized third party knows your password, makes unauthorized
use of your e-mail address, or violates relevant security regulations, please
notify the company immediately if you know it. You agree that the disclosure of
your username or password to any authorized person will act as your agent for
enjoying the service, using the website and/or conducting transactions through
the service and the website. Please note that you will be fully responsible for
all actions caused by improper password storage.
3. User privacy
3.1 HINKWONG STORE is committed to protecting your
personal privacy. The company only uses the collected information for legal
purposes. The company’s privacy policy covers the use
of any information provided by the customer and the use of the company’s services, which means that the customer agrees to the
company’s collection, storage and use of the customer’s information in accordance with the privacy policy and is
bound by the privacy policy. Please refer to our Privacy Policy for more
details. This Privacy Policy is incorporated into this agreement and is
regarded as an integral part of this agreement.
3.2 The company does not guarantee the
confidentiality of any personal or other information and data transmitted
through HINKWONG STORE (and accepts no responsibility for this). The company’s current practice is to take reasonable measures to
maintain confidentiality.
4. User Management
The user agrees that all activities on this site
follow Hong Kong laws, regulations and rules, and strictly abide by the
following terms:
4.1 Do not use this site to engage in illegal
activities,
4.2 Do not interfere with network services and
abide by the relevant practices of network services,
4.3 Do not send or receive any threatening or
severely offensive content with unhealthy, obscene or coercive symbols, send or
receive content that is profane or defamatory to any individual, send or
receive contempt of court or infringement of confidentiality, copyright, or
personality rights, publication or privacy rights or any other third-party
rights,
4.4 Do not publish comments, advertisements and
meaningless texts that involve malicious competition. If the user has the above
behavior, this site has the right to independently determine and make the
suspension of the user's account and mask inappropriate remarks. If a user
posts a remark that violates the law on this site, the system records of this
site can be used as evidence that the user violates the law;
4.5 Send or receive any content that can cause
technical harm (including computer viruses, logic bombs, Trojan horse programs,
worms, harmful components, damaged data or other malicious software or harmful
data).
5. Commodities
In addition to the price listed on the product
page of the website, there may be discounts according to arrangements such as
promotional activities and membership levels. The price of the product
purchased by the user is subject to the final price of the payment interface,
and the user has been fully understood and recognized the price of the products
before payment. If the goods ordered by the user are out of stock, the user has
the right to cancel the order. The company can also cancel the order in whole
or in part and return the prepaid money (without interest) by the user. The
company is not responsible for the legal obligations and responsibilities from
the failure to complete the transaction due to product shortage. In addition,
products marked [for use outside Hong Kong] on the website may not be directly
applicable to Hong Kong due to voltage and electric plugs. Such products are
only available for purchase by customers outside Hong Kong. If you use them in
areas that are not directly applicable, you must bear the responsibility for it.
6. Limitation of Liability
6.1 If the website system crashes or cannot be
used normally due to accidents, third-party reasons, or reasons beyond the
reasonable control of the company, the company will not be responsible for the
failure of online transactions or the loss of relevant information, records,
etc.
6.2 All product-related risks are the
responsibility of the customer, the factory or the manufacturer. The company as
a retailer will not bear the liability of (including but not limited to)
accidental casualties and losses caused by improper use of the product and
product damage.
6.3 We will make every effort to ensure that the
price, information and size of the goods listed on the online store are
correct. Once errors or omissions occur, the company will take reasonable
measures to correct them as soon as possible. We reserve the right to change
the price of the goods without prior notice. We can decide whether to accept
all orders based on the inventory supply. If due to any unforeseen reasons,
including computer system virus infection, defects, tampering, unauthorized
interference, fraud, technical failure, human omission or any other reason
beyond the control of HINKWONG STORE, HINKWONG STORE reserves absolute rights
to take any feasible action including event or order cancellation. However, the
company does not promise that the service or website is free of any defects (and
errors). If you find any errors or omissions, please inform us via email [email protected]
Storehongkong.com or online customer service.
6.4 The company does not promise that your
enjoyment of the service or the use of the website will not be interfered with,
nor does it promise that any information (or messages) transmitted through the
service or website will be accurately, reliably and timely.
6.5 The company does not promise that the service
or website will not carry viruses or other content that may adversely affect
any technology.
6.6 The company reserves the right to change,
revise, replace, suspend or delete information or offers on the website or as
part of the service from time to time without prior notice. In order to repair,
maintain or introduce new facilities or services, your use of the website
and/or services may be restricted from time to time. The company will resume
the above use as soon as possible. The company is not responsible for functions
that rely on browsers or other third-party software (including but not limited
to the RSS interface) to operate. For the avoidance of doubt, the company may
withdraw any information or offers from the website or service at any time.
6.7 We may have service providers hosted in our
Websites which are operated by third party merchants. If you want to use, order
or receive any services and/or products from any of them, please note that any
personally identifiable information you provide, once transferred to the
relevant merchant, is beyond our control and thus outside the scope of
protection afforded by us.
6.8 We may contain materials produced by third
parties or links to other websites. HINKWONG STORE accept no responsibility or
liability in respect of any such third party materials or for the operation or
content of other websites (whether or not linked to HinKwong Storehongkong.com)
which are not under HINKWONG STORE direct control. HINKWONG STORE reserves the
right to require the removal of any link from another website to HinKwong Storehongkong.com
which is installed without obtaining the prior written consent of HINKWONG
STORE.
6.9 HINKWONG STORE accept no responsibility or
liability in respect of import restriction of non-local orders. Responsibility
or liability in respect of import restriction of non-local orders should be
borne solely by the customer. HINKWONG STORE reserves the right to claim any
damages from import restriction orders.
7. Intellectual Property Rights
7.1 The user acknowledges that all the
intellectual property rights of the software and technology used in the service
are reserved by HINKWONG STORE or its legal owner, and the user shall not allow
any direct or indirect behavior to damage the rights and interests of the legal
owner. Users are not allowed to use or copy any trademarks related to the
service in any way (without the prior written consent of HINKWONG STORE).
7.2 The user hereby promises and agrees:
(a) HINKWONG STORE is the legal owner of the
trademark and all its derivatives.
(b) Will not use the trademark and any derivatives
or other similar names or trademarks.
(c) All rights, benefits and goodwill brought by
trademarks, or any derivatives thereof, belong exclusively to HINKWONG STORE,
and
(d) Will not register domain names similar to
trademarks and any derivatives thereof, or use any similar names including any
visual or homophones or other derivative names.
7.3 HINKWONG STORE does not make a statement or
guarantee that the use of its services by users will not constitute any
infringement or abuse under the intellectual property law.
7.4 The user agrees to bear all risks arising from
the use of this service. In spite of anything to the contrary, HINKWONG STORE
does not make any guarantee that the service, software or any information on
the Internet is free of any computer viruses, and HINKWONG STORE shall not bear
any responsibilities or legal liabilities related to the above.
7.5 The user agrees to be bound by the license
agreement related to computer software or technology. HINKWONG STORE may ask
users to agree to and implement the service from time to time, otherwise, HINKWONG
STORE has the right to stop or suspend the service on its own.
7.6 The user hereby grants HINKWONG STORE, its
related companies and HINKWONG STORE's agents and subcontractors, a permanent,
irrevocable, global, non-exclusive, free, royalty-free, and then franchise and
transfer Permission to use, process, display, reproduce, store, publish,
disseminate, communicate, adapt, translate, modify, operate and/or use any part
of the user content for any purpose in any other way.
8. Legal jurisdiction and application
8.1 These terms of use and any disputes or matters
arising from or incidental to the use of its services and or this website shall
be governed by the laws of the Hong Kong Special Administrative Region of the
People's Republic of China, unless otherwise stated.
8.2 Force majeure: For the liability caused by the
violation of the obligations stipulated in this agreement, if the company’s inability to perform the relevant obligations is caused by
matters beyond the company’s ability, including fire,
rainstorm, flood, casualties, accidents, natural disasters, any laws, orders,
declarations, regulations, requirements or regulations of the Hong Kong Special
Administrative Region government or any of its agencies, strikes, labor
disputes, labor shortages or shortages of skilled workers, shortages of
products or raw materials or lack of supply, delays in transportation, or any
other, the company will not be responsible for reasons outside the reasonable
control range (whether similar to the aforementioned reasons or not).
8.3 Severability: If any provision of these terms
and conditions is ruled as illegal, invalid or unenforceable by a court having
jurisdiction, those provisions will be deemed to have been divided, but the
remaining provisions should still be effective.
9. Replacement Guarantee
9.1 Under normal circumstances, we would not
accept any request for exchange of products or cancellation of orders.
9.2 If some products are found to have factory
defects after inspection, customers can replace products of the same model
within seven days (except for certain designated brands and accessories).
Customers must bring the products to the store to arrange inspection and
replacement. HINKWONG STORE as a retailer, all guarantee content and process
depend on the brand or agent.
9.3 Each transaction can only be returned and
exchanged once.
9.4 If the replaced goods are not in stock, the
customer can replace another good with the same value.
9.5 When replacing goods, the customer must
present a valid invoice, receipt, and an unfilled warranty. The goods must be
packaged intact without any damage or scratches; and the serial number of the
goods (if any) must match the information on the invoice. In addition, mobile
phones and tablets require an inspection paper stamped by the official
maintenance department to prove that no one has been damaged.
9.6 If the product is requested to return due to
price fluctuations in the market, limited-time preferential price changes,
or/and software problems, this return guarantee does not apply.
9.7 The customer must return the gift that was
included in the purchase, otherwise we will need to deduct the value of the
gift.
9.8 This replacement guarantee does not apply to:
(a) Goods damaged due to accidental damage or
negligence damage, improper use.
(b) The screen has dust, bright spots/light
spots/dead spots or uneven backlight of the electronic ink screen.
(c) Random accessories.
(d) Goods for which there is no relevant invoice
or/and receipt or/and the warranty is not filled in.
(e) Registered software products.
(f) Products that are damaged or/and scratched.
(g) Products that have been registered for
maintenance.
(h) If all products encounter technical or
operational problems, customers must directly contact the brand or agent for
follow-up.
9.9 When customers find the size of the ordered
product does not fit for their need or installation,
(a) before dispatch of products, we can replace
the customers with other product model or brand at our discretion;
(b) After delivery and the product packaging has
not been opened, the branded goods are personalized product models or, the only
thing that needs to be paid for the freight of the goods or the goods appear in
my replacement arrangement;
(c) After being delivered and the product packaging is opened, the
return and exchange guarantee is no longer applicable.
10. Refund
10.1 Except for the replacement guarantee
conditions mentioned above, all sold goods are non-refundable.
10.2 The product is subject to price volatility,
and the selling price is subject to the moment the order is issued, and the
difference cannot be refunded if there are price adjustments or promotions
afterwards.
10.3 If the guest transfers the account by
mistake, the extra amount will be used next time. If guests want to save money,
the company can arrange time, but only once. It is recommended that guests
specify the amount to be transferred before using the transfer.
11. Payment
11.1 If necessary, customers may have to pay a
deposit first. Except for the designated purchase of goods, the deposit cannot
be transferred to the purchase of other goods or models. If the deposit is used
to reserve goods, and the customer fails to complete the purchase transaction
within 30 days from the deposit payment date for any reason, the deposit will
be forfeited to compensate the company's losses. If the specified purchased
goods are out of stock for more than 30 days, the company will refund the
deposit to the customer without interest. Otherwise, the deposit paid will not
be refunded.
11.2 The customer must pay the full payment for
the purchase and delivery of the goods before the company delivers the goods,
otherwise, the company has the right to cancel the delivery.
11.3 If the non-factory delivery date is delayed,
the order cannot be cancelled once the payment is confirmed. If the company
fails to deliver the goods on time due to the factory's delay in delivery, the
customer can apply for a full refund, which will generally be refunded
according to the payment method (the time will be longer during peak seasons
and large-scale promotional periods).
11.4 If you are connected to any third-party
payment platform, any damage or loss caused by or caused by the customer or the
third party shall be borne by the customer or the third party. We are not
responsible for the content or services provided by the platform. Before
confirming the order, please carefully read the terms and conditions and
privacy policies of these third-party payment platforms. If the customer clicks
to submit an order or pay, it is deemed to agree to abide by the aforementioned
terms and conditions and privacy policy.
12. Delivery
12.1 HINKWONG STORE shall not be liable for any
loss or damage (including but not limited to loss of profits, income, interest
and future business) in connection with the delivery of goods, whether such
loss or damage is special or indirect, whether HINKWONG STORE knows of the risk
of such loss or damage before or after the goods are accepted for delivery. All
delivery dates and times are estimated only and HINKWONG STORE will endeavour
to dispatch the goods as soon as possible but will not be liable for any loss
or damage arising from any delay or non-delivery. If the customer considers
that the provisions of these terms and conditions relating to indemnity will
not adequately compensate him/her for loss, he/she should take out his/her own
insurance.
12.2 Customers who choose a store to pick up the
goods must pick up the goods within 15 days after receiving the notification.
Due to the limited warehouse area of the branch, the company
needs to transfer back to the warehouse for overdue orders. The company
reserves the right to charge additional administrative fees and storage fees to
customers. If the goods are not picked up for more than 60 days after the
notification, the company will confiscate the goods for payment of storage
fees. In addition, once the order is confirmed, the style or color of the
product cannot be changed, nor can the pick-up branch be changed. When the
customer picks it up, the staff may request further information from the
customer to verify the identity, such as full name or the credit card that the
customer placed the order. If it cannot be verified, the staff has the right to
refuse delivering the goods so as to protect the interests of customers.
12.3 The delivery service of large home appliances
is subject to shipping charges (subject to the shipping charges displayed on
the product page). Additional charges are required for outlying islands and
remote areas. Stair, road, installation, and recycling fees are subject to the
product size and brand. Please check with the online customer service officers
for details of delivery charges before purchasing.
12.4 The company will deliver the products to the
delivery address provided by the customer through the company’s
staff or a third-party courier company. When the product is delivered to the
delivery address provided by the customer, the customer must receive the
product in person (except for the case where the customer has given special
instructions to place the goods outside the door or the lobby management
office, but the customer must bear the risk of losing the delivered product
under any circumstances). If the customer fails to receive the product for any
reason, the customer agrees and accepts that the company has the right to
choose to charge an additional fee or cancel the order.
13. Limitation of Liability for Installation Services
13.1 Some large-scale products such as air
conditioners, refrigerators and washing machines may require third-party
service providers to assist customers in the installation. Installation
services are provided by third-party service providers. The company can only
strive to maintain the accuracy and validity of the third-party service
provider’s service information, but the company is not
responsible for the services provided by the third-party service provider. All
risks related to product installation services are the responsibility of
customers or third-party service providers. As a retailer, the company will not
bear the liability of (including but not limited to) installation failure,
accidents caused by installation or improper use and accidental casualties and
losses.
14. Warranty Terms
14.1 The warranty terms shown on website or
invoice are for quick reference only. Details of the warranty refer to the
official information of the manufacturers or distributors. HINKWONG STORE
strive to warranty accuracy but shall not be liable for any loss incurred or
suffered by misrepresentation of warranty terms.
15. Compensation
15.1 Any claim, litigation or request, including
but not limited to reasonable legal and accounting expenses, caused by the
customer’s use or alleged use of this website, the
content of this website or violation of this agreement are responsible by the
customer. The customer agrees to defend on behalf of the company, compensate
and protect the entire company from damage.
16. General
16.1 The company reserves the right to deny users
access to the company's website or any part of it at its sole discretion
without notice, and to refuse to provide the company's services to any user who
violates these terms and conditions.
16.2 Without our written consent, the customer may
not transfer or otherwise deal with all or part of the customer's rights and
obligations stipulated in these terms and conditions.
16.3 Browsing and/or use of this website is
governed by the laws of the Hong Kong Special Administrative Region; and for
any disputes caused by the customer's browsing and/or use of this website, the
customer agrees to be subject to the non-exclusive jurisdiction of Hong Kong
Special Administrative Region.
17. Cross-border Delivery Service
By using HINKWONG STORE's cross-border delivery
service, you agree that the following terms and conditions apply.
17.1 Right of Inspection
Customers agree that any government department has
the right to open and inspect shipments without prior notice at any time. HINKWONG
STORE shall not be responsible for any loss caused by any delay due to such
inspection.
17.2 Customs Clearance
HINKWONG STORE will assist the customer with
customs clearance and other formalities, such assistance will be at the
customer's own risk and expense.
If additional information or documents are
required by the customs authorities to confirm the reason for the export/import
declaration, including but not limited to: identity documents, address, etc.,
it is the responsibility of the customer to provide them in a timely manner and
at his own expense. In the event of failure to clear the goods due to delayed
or incomplete provision of information by the customer, the customer shall be
responsible for the relevant liability.
17.3 Shipping, Tariff and Other Charges
The customer is always primarily responsible for
all charges and, regardless of payment by the recipient or a third party, The
customer is always primarily responsible for all costs. Regardless of the
recipient or third party payment, the customer shall be responsible for paying
all freight, duties (duties) and other expenses that the recipient or third
party pays but have not yet paid.
17.4 Return and Exchange Policy
Except for the replacement guarantee conditions
mentioned above, all sold goods are non-refundable.
17.5 Limitation of liability for cross-border
delivery services
All product-related risks are the responsibility
of the customer, the factory or the manufacturer. The company as a retailer
will not bear the liability of (including but not limited to) accidental
casualties and losses caused by improper use of the product and product damage.