Delivery Methods, Store Pickup & Return Policy
Delivery Methods & Fees
Standard Delivery (HK, Kln, NT Urban)
- Orders over HK$4,000: Free delivery service.
- Orders under HK$4,000: Subject to a HK$100 delivery fee.
- Outlying Islands: Delivery fee is subject to quotation (except for certain promotional items).
Same-Day Delivery (GogoVan / Lalamove)
- Express Dispatch: We can arrange van or courier services for you, with same-day delivery at the earliest.
- Cut-off Time: Same-day delivery orders must be placed by 4:00 PM.
- Freight Collect: The delivery fee must be paid in full (cash or e-payment) directly to the driver upon receipt.
Store Pickup (Kwun Tong / Sham Shui Po)
- Free of Charge: Customers can choose to pick up orders at our physical stores in Kwun Tong or Sham Shui Po.
- Pickup Requirements: For online payments, the purchaser must visit the store in person and present the payment account details (e.g., credit card) and personal ID for verification.
- Please confirm stock availability via WhatsApp (90619051) before visiting the store.
Delivery Time & Important Notes
- Delivery Time: In-stock items generally take 1 to 3 working days. Deliveries are made Monday to Friday, between 10:00 AM and 6:00 PM.
- Pre-order Items: If the product status shows "Pre-order" or "Check Availability", please contact our customer service for the latest lead time.
- No Modifications: Once an order is placed with delivery or SF Express, the delivery contact details and method cannot be changed.
- Identity Verification: When delivering valuable goods, the recipient may be required to present their HKID or travel document and provide limited details for proof of receipt.
- Keep Receipts: A physical receipt will be delivered with the goods. Customers must keep it safe for future warranty purposes.
Return & Exchange Policy (7-Day Guarantee)
Conditions for Returns & Exchanges
- Unopened Products: Customers can request a return or exchange within 7 days of purchase, provided the product packaging remains unopened.
- Opened Products: Once the packaging is opened, returns or exchanges will not be accepted unless there is a product quality issue (non-human damage).
Refund & Processing Fee Statement
- If an online payment method (e.g., Credit Card, Apple Pay, Google Pay, PayMe, WeChat Pay, Alipay) was used, the associated transaction fees will not be refunded.
- Customers are responsible for fully understanding the product before purchase. HinKwong reserves the right to make the final decision on refusing any return or exchange.
Faulty / Return Processing Procedure:
Contact Customer Service
To request a return or exchange due to product damage, please submit your request to our customer service via Contact Us (or WhatsApp / Email).
Distributor Inspection (Opened / Damaged)
Some products requiring replacement due to quality issues must be inspected by the manufacturer or authorized distributor first. (We can assist in contacting and following up on your case).
Arrange Replacement
HinKwong will only arrange the product replacement procedure after receiving a "Fault Certificate" issued by the manufacturer's or distributor's repair center.