IT Support Services - Technical Support Services︱HinKwong ...
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IT Support Services

Computer System Maintenance
 
Computers have become an indispensable tool, and with the development of information technology, there are increasingly more system maintenance and management issues to deal with, such as system errors, virus prevention, system upgrades, etc. If these issues are not handled in a timely and effective manner, they can have an impact on normal work and the company. Therefore, we provide comprehensive computer system maintenance services to enable companies to achieve more stable system performance at a lower cost.
 
  • System Errors
  • System frequently stops suddenly
  • Cannot access the system
  • System responds slowly
  • System frequently restarts automatically
  • System keeps popping up ads
  • System is invaded by a Trojan horse
  • Browser homepage hijacked
 
Computer Hardware Maintenance
Software Problem Solving:
The system’s business processing is achieved through the operation of software applications. Once a software program encounters problems or business changes occur, it inevitably leads to the need for modification and adjustment of the program. Therefore, solving software program problems has a significant impact on work efficiency.
Hardware Maintenance:
This mainly refers to the daily maintenance and management of host hardware and peripherals, such as cleaning, lubrication of machine components, troubleshooting equipment failures, replacement of vulnerable components, etc. These tasks must be performed regularly to ensure that the computer works normally and effectively.
 
Network Engineering:

Nowadays, network technology has brought convenience to both private and work life. For example, setting up an intranet in a company can connect and share computers, printers, electronic files, data and other digital devices; setting up a VPN network at different locations can connect and share computer equipment, computer services, and data across different regions.

Although resource sharing can simplify work and make full use of computer equipment and services, saving more resources and becoming the most important part of company operations, there are also pros and cons. Improper settings or structures can lead to problems such as data leakage, unstable network connections, virus and hacker attacks, etc.

Therefore, our company is committed to providing customers with a complete network construction solution. We not only provide professional consulting, design, network integration, website management, network monitoring, and circuit laying services for companies of different industries and sizes, but also include security and risk management projects to minimize the impact of data leakage and service instability on customers.

 
 
  • Local Area Networks
  • Client VPNs
  • Point-to-Point VPNs
  • Wi-Fi networks
  • Firewall deployment and construction
  • Network integration services
  • Real-time network monitoring services
  • Network management services
 
Server Deployment/Management:

Computers change and grow with different living environments and needs, and computer systems also change and grow with user needs, usage and company development. Proper server deployment not only makes the server operate faster but also facilitates users' daily work, simplifies daily work, and makes company operations smoother. Improper server deployment not only makes the server operate unstably but also affects users' daily work and reduces company productivity.

Therefore, our company strives to provide stable, highly scalable, and suitable server deployment and deployment plans. We understand the industry and needs of customers, and then provide different deployment plans for customers to choose from. Each deployment plan is designed and set up by qualified and experienced system engineers to provide customers with a suitable and stable deployment plan, thereby improving company productivity.

 
 
  • File sharing server
  • Backup server
  • Other Microsoft Windows server deployment
  • Other NAS server deployment.





Service Charges:
Many small and medium-sized companies have heavy business operations. If computer maintenance and support are lacking, work can be hindered. Therefore, many companies need to use computer information technology to increase work efficiency and save operating expenses. However, often due to limited company resources, they are unable to hire IT professionals or computer support personnel to assist with the daily operations of their computers. Therefore, our company provides different service plans to help more companies quickly handle daily computer-related issues and computerize the entire company, thereby increasing company operational efficiency.
 
 
 

Suitable

for Company

Telephone Support (Office hours) Remote Support(Office hours)

On-site Support

/6 months

Contract; Fee

/6 months

Average

Monthly Fee

1-5 PC Unlimited Unlimited 6 hours $3840 $640
6-10 PC Unlimited Unlimited 12 hours $6840 $1140
11-15 PC Unlimited Unlimited 15 hours $8520 $1420
16-20 PC Unlimited Unlimited 18 hours $14640 $2440
21-30 PC Unlimited Unlimited 24 hours $16560 $2760
31-40 PC Unlimited Unlimited 30 hours $25740 $4290

For the

number of PCs

Unlimited Unlimited Unlimited

a separate quotation

will be provided.

  • The above prices are for reference only. On-site support hours can be adjusted and quoted separately
  • Contracts can be half-yearly or yearly.
  • Some plans with higher prices can be paid in installments or a lump sum.
  • One server is counted as two PCs.
  • For further details, please contact us.

General On-site Computer Maintenance Charge :

Company

Hong Kong Island…………………………………………$350 for the first hour; $250 per hour thereafter.

Kowloon……………………………………………………$350 for the first hour; $250 per hour thereafter.

New Territories……………………………………………$350 for the first hour; $250 per hour thereafter.

A minimum of one hour for Kowloon and two hours for Hong Kong Island and New Territories will be charged.

Subcategories

Computer System Maintenance ..
Many small and medium-sized companies ha..